Help & FAQ

Find answers to common questions about BillSplit. Whether you're a host or participant, we've got you covered.

❓General Questions

💰Tax & Calculation Questions

📱Device & Account Questions

💳Payment Questions

👤Host Management Questions

⚙️Technical Questions

⚡Quick vs Custom Sessions

🚀Future Considerations

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Help & FAQ

❓General Questions

Is my data saved after I close the session?

Can I rejoin a closed session?

How long does a session stay active?

Can I edit items after participants have claimed them?

What if the OCR gets the tax rate wrong?

💰Tax & Calculation Questions

Why are Singapore and Thailand's taxes calculated differently from Malaysia?

What if the receipt shows a different GST amount than the app calculates?

How is the split calculated if someone claims an item as 'Shared'?

Can I have different tax rates for different items?

Why can't AI automatically detect tax and service charge from the receipt?

📱Device & Account Questions

Do I need to create an account?

What if I use a different device?

Can I delete my device ID?

Is my data synced across devices?

💳Payment Questions

Which payment method should I use?

Can I request payment via bank transfer instead?

What if I don't have the primary payment app?

👤Host Management Questions

Can I rename a participant?

Can I merge two participants who claimed items separately?

What if a participant claimed items by mistake?

Can I lock the item list before all participants have joined?

⚙️Technical Questions

Is BillSplit secure?

Can someone else access my session if they guess the code?

What happens if the app crashes during a session?

Can I export the session data?

⚡Quick vs Custom Sessions

What is the difference between a Quick session and a Custom session?

When should I use a Quick session?

When should I use a Custom session?

Can I change the receipt type after uploading the receipt?

What tax and service charge logic applies to each receipt type?

Does changing the receipt type affect participants who have already claimed items?

🚀Future Considerations

Will you add history/archive?

Can I split bills at home (not restaurants)?

Will you add more countries?

Can I customize the payment options?

Still have questions?